body.app:not(.auth-page) .support-hero {
  border: 0;
  border-left: 4px solid var(--primary-bg-color);
  box-shadow: 0 14px 34px rgba(15, 23, 42, 0.08);
}

body.app:not(.auth-page) .support-hero .card-body {
  padding: 22px 26px;
}

.support-simple-header {
  border: 0;
  box-shadow: 0 10px 24px rgba(15, 23, 42, 0.06);
  margin-bottom: 26px;
}

.support-simple-header .card-body {
  padding: 18px 20px;
}

.support-simple-title {
  color: #071634;
  font-size: 17px;
  font-weight: 700;
  margin: 0;
}

.support-simple-subtitle {
  color: #61708c;
  font-size: 14px;
  margin: 6px 0 0;
}

.support-origin {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
}

.support-origin-item {
  background: #f8fafd;
  border: 1px solid rgba(91, 111, 156, 0.16);
  border-radius: 8px;
  color: #17233c;
  display: inline-flex;
  flex-direction: column;
  gap: 2px;
  min-width: 135px;
  padding: 8px 10px;
}

.support-origin-item span {
  color: #6c7a92;
  font-size: 11px;
  font-weight: 700;
  line-height: 1;
  text-transform: uppercase;
}

.support-origin-item strong {
  color: #17233c;
  font-size: 12px;
  font-weight: 700;
  line-height: 1.25;
}

.support-kicker {
  color: var(--primary-bg-color);
  font-size: 12px;
  font-weight: 700;
  letter-spacing: 0;
  text-transform: uppercase;
}

.support-title {
  color: #17233c;
  font-size: 28px;
  font-weight: 700;
  line-height: 1.2;
  margin: 6px 0 8px;
}

.support-subtitle {
  color: #60718f;
  font-size: 15px;
  margin: 0;
}

.support-filter-card,
.support-card {
  border: 0;
  box-shadow: 0 12px 30px rgba(15, 23, 42, 0.07);
}

.support-filter-card .card-body {
  padding: 14px 18px;
}

.support-filter-card .form-label {
  color: #17233c;
  font-size: 12px;
  font-weight: 600;
  margin-bottom: 6px;
}

.support-filter-card .form-select,
.support-filter-card .form-control,
.support-filter-card .input-group-text {
  min-height: 42px;
}

.support-history-hero {
  margin-bottom: 14px;
}

.support-history-hero .support-title {
  font-size: 26px;
}

.support-history-list {
  display: flex;
  flex-direction: column;
  gap: 10px;
}

.support-ticket-item {
  margin-bottom: 18px;
}

.support-ticket-title {
  color: #071b3a;
  font-size: 16px;
  font-weight: 800;
  line-height: 1.25;
  margin: 0;
  min-height: 40px;
}

.support-ticket-meta {
  display: grid;
  gap: 7px;
  margin: 0;
}

.support-ticket-meta span {
  align-items: center;
  color: #60718f;
  display: flex;
  font-size: 12px;
  gap: 6px;
  min-width: 0;
}

.support-ticket-meta i {
  color: #6b5cff;
}

.support-ticket-row {
  align-items: center;
  background: #fff;
  border: 1px solid rgba(91, 111, 156, 0.14);
  border-left: 4px solid var(--primary-bg-color);
  border-radius: 8px;
  box-shadow: 0 8px 18px rgba(15, 23, 42, 0.05);
  display: flex;
  gap: 16px;
  justify-content: space-between;
  padding: 16px 18px;
  transition: border-color 0.18s ease, box-shadow 0.18s ease;
}

.support-ticket-row:hover {
  border-color: rgba(91, 111, 156, 0.28);
  box-shadow: 0 12px 26px rgba(15, 23, 42, 0.08);
}

.support-ticket-main {
  min-width: 0;
}

.support-ticket-topline {
  align-items: center;
  color: #74839a;
  display: flex;
  flex-wrap: wrap;
  font-size: 12px;
  gap: 8px;
}

.support-ticket-action {
  flex: 0 0 auto;
}

.support-ticket-legacy {
  background: #dff8f1;
  border-radius: 8px;
  color: #071634;
  min-height: 132px;
  padding: 20px;
}

.support-ticket-legacy h3 {
  color: #071634;
  font-size: 16px;
  font-weight: 700;
  margin: 0;
}

.support-ticket-legacy p {
  margin: 0;
}

.support-ticket-status,
.support-ticket-date {
  color: #61708c;
  font-size: 14px;
}

.support-ticket-subject {
  color: #00a889;
  font-size: 14px;
  line-height: 1.35;
  margin-top: 2px !important;
}

.support-ticket-legacy a {
  color: #5a4cff;
  display: inline-block;
  font-size: 14px;
  margin-top: 6px;
}

.support-ticket-card {
  border: 1px solid rgba(91, 111, 156, 0.16);
  border-radius: 10px;
  box-shadow: 0 10px 24px rgba(15, 23, 42, 0.055);
  overflow: hidden;
  transition: transform 0.18s ease, box-shadow 0.18s ease, border-color 0.18s ease;
}

.support-ticket-card:hover {
  border-color: rgba(105, 82, 255, 0.35);
  box-shadow: 0 16px 32px rgba(15, 23, 42, 0.1);
  transform: translateY(-2px);
}

.support-ticket-card:before {
  background: #6b5cff;
  content: "";
  display: block;
  height: 4px;
}

.support-ticket-card.is-closed:before {
  background: #95a3b8;
}

.support-ticket-card.is-waiting:before {
  background: #f59e0b;
}

.support-ticket-card .card-body {
  padding: 18px;
}

.support-ticket-top {
  align-items: center;
  display: flex;
  gap: 12px;
  justify-content: space-between;
  margin-bottom: 14px;
}

.support-ticket-id {
  color: #6c7a92;
  font-size: 12px;
  font-weight: 700;
}

.support-ticket-main {
  display: grid;
  gap: 12px;
}

.support-ticket-guide,
.support-ticket-origin {
  align-items: center;
  background: #f8fafd;
  border: 1px solid #e8edf5;
  border-radius: 8px;
  color: #17233c;
  display: flex;
  font-size: 13px;
  font-weight: 700;
  gap: 8px;
  padding: 9px 10px;
}

.support-ticket-origin {
  color: #5b4bdb;
}

.support-ticket-footer {
  align-items: center;
  border-top: 1px solid #edf1f7;
  display: flex;
  gap: 12px;
  justify-content: space-between;
  margin-top: 16px;
  padding-top: 14px;
}

.support-ticket-action {
  border-radius: 8px;
  font-weight: 700;
  padding: 8px 12px;
}

.support-badge-open {
  background: #ede9fe;
  border-color: #ddd6fe;
  color: #5b4bdb;
}

.support-badge-waiting {
  background: #fff7ed;
  border-color: #fed7aa;
  color: #b45309;
}

.support-badge-closed {
  background: #eef2f7;
  border-color: #dde5ef;
  color: #53657e;
}

.support-badge {
  align-items: center;
  background: var(--primary02);
  border: 1px solid var(--primary01);
  border-radius: 999px;
  color: var(--primary-bg-color);
  display: inline-flex;
  font-size: 12px;
  font-weight: 700;
  line-height: 1;
  padding: 6px 10px;
}

.support-badge-muted {
  background: #f1f4f9;
  border-color: #e2e8f0;
  color: #5f6f89;
}

.support-empty {
  border: 1px dashed rgba(91, 111, 156, 0.3);
  color: #60718f;
  padding: 36px 20px;
  text-align: center;
}

.support-conversation {
  display: flex;
  flex-direction: column;
  gap: 16px;
}

.support-message {
  background: #fff;
  border: 1px solid rgba(91, 111, 156, 0.15);
  border-radius: 8px;
  padding: 18px;
}

.support-message-admin {
  border-left: 4px solid var(--primary-bg-color);
}

.support-message-user {
  background: #f8fafd;
}

.support-message-header {
  align-items: flex-start;
  display: flex;
  gap: 12px;
  margin-bottom: 12px;
}

.support-avatar {
  align-items: center;
  background: var(--primary02);
  border-radius: 50%;
  color: var(--primary-bg-color);
  display: inline-flex;
  flex: 0 0 38px;
  font-weight: 700;
  height: 38px;
  justify-content: center;
  width: 38px;
}

.support-message-name {
  color: #17233c;
  font-size: 16px;
  font-weight: 700;
  margin: 0;
}

.support-message-date {
  color: #74839a;
  font-size: 13px;
  margin: 2px 0 0;
}

.support-message-role {
  color: #6c7a92;
  display: block;
  font-size: 11px;
  font-weight: 700;
  line-height: 1;
  margin-bottom: 3px;
  text-transform: uppercase;
}

.support-message-body {
  color: #344155;
  line-height: 1.55;
}

.support-attachments {
  gap: 12px 0;
}

.support-attachments img {
  border: 1px solid #e6ebf3;
  border-radius: 8px;
  max-height: 180px;
  object-fit: cover;
  width: 100%;
}

.support-detail-card {
  box-shadow: 0 12px 30px rgba(15, 23, 42, 0.07);
}

.support-detail-card .card-body {
  padding: 20px;
}

.support-detail-card .support-message {
  background: #f8fafd;
  border: 1px solid #dbe3f0;
  border-radius: 8px;
  padding: 20px;
}

.support-detail-card .support-message-user {
  background: #f8fafd;
}

.support-detail-card .support-message-admin {
  border-left: 4px solid var(--primary-bg-color);
}

.support-detail-card .support-avatar {
  display: inline-flex;
}

.support-detail-card .support-message-header {
  align-items: flex-start;
  margin-bottom: 18px;
}

.support-detail-card .support-message-name {
  color: #071634;
  font-size: 17px;
  font-weight: 800;
  line-height: 1.2;
}

.support-detail-card .support-message-body {
  color: #071634;
  margin-bottom: 18px;
}

.support-detail-card .support-attachments {
  display: flex;
  flex-wrap: wrap;
  gap: 14px;
  margin-left: 0;
  margin-right: 0;
  text-align: left !important;
}

.support-detail-card .support-attachments [class*="col-"] {
  flex: 0 0 340px;
  padding-left: 0;
  padding-right: 0;
  width: 340px;
}

.support-detail-card .support-attachments a {
  background: #fff;
  border: 1px solid #e6ebf3;
  border-radius: 8px;
  display: block;
  height: 196px;
  overflow: hidden;
  width: 340px;
}

.support-detail-card .support-attachments img {
  border: 0;
  border-radius: 0;
  display: block;
  height: 100%;
  max-height: none;
  max-width: none;
  object-fit: cover;
  width: 100%;
}

.support-form-grid {
  display: grid;
  gap: 12px;
  grid-template-columns: repeat(4, minmax(0, 1fr));
}

.support-incident-hero {
  margin-bottom: 16px;
}

.support-incident-card .card-body {
  padding: 18px 20px 20px;
}

.support-incident-header {
  align-items: center;
  background: #fff;
  min-height: 62px;
  padding: 16px 20px;
}

.support-incident-selects {
  background: #f8fafd;
  border: 1px solid #e8edf5;
  border-radius: 8px;
  margin: 0 0 16px;
  padding: 14px 10px 2px;
}

.support-incident-card .form-group {
  margin-bottom: 12px;
}

.support-incident-card .form-label {
  color: #17233c;
  font-size: 12px;
  font-weight: 700;
  margin-bottom: 7px;
}

.support-incident-card .gral_from {
  background: #fff;
  border: 1px solid #e8edf5;
  border-radius: 8px;
  margin-top: 0;
  padding: 16px;
}

.support-incident-card .gral_from .row {
  margin-left: -6px;
  margin-right: -6px;
}

.support-incident-card .gral_from [class*="col-"] {
  padding-left: 6px;
  padding-right: 6px;
}

.support-incident-card .form-floating textarea.form-control {
  min-height: 96px;
}

.support-incident-card label {
  color: #5f6f89;
  font-size: 13px;
}

.support-guide-card {
  position: sticky;
  top: 90px;
}

.support-guide-card > br,
.support-guide-card .form-group > br {
  display: none;
}

.support-guide-card p br {
  display: block;
}

.support-guide-card .card-body {
  padding: 20px !important;
}

.support-incident-selects .select2-container {
  width: 100% !important;
}

.support-incident-selects .select2-container .select2-selection--single {
  align-items: center;
  border-color: #d8e0ee;
  border-radius: 7px;
  display: flex;
  min-height: 42px;
}

.support-incident-selects .select2-container--default .select2-selection--single .select2-selection__rendered {
  color: #17233c;
  line-height: 42px;
  padding-left: 12px;
}

.support-incident-selects .select2-container--default .select2-selection--single .select2-selection__arrow {
  height: 42px;
}

.support-incident-card input[type="file"].form-control-sm {
  min-height: 36px;
}

.support-guide-card .form-group {
  margin-bottom: 0;
}

.support-guide-card h5 {
  color: var(--primary-bg-color);
  font-size: 14px;
  font-weight: 700;
  margin-bottom: 8px;
  text-transform: uppercase;
}

.support-guide-card p {
  border-top: 1px solid #edf1f7;
  color: #5f6f89;
  font-size: 13px;
  line-height: 1.7;
  margin: 12px 0 0;
  padding-top: 12px;
}

.support-guide-card b {
  color: #17233c;
}

.support-guide-card a {
  color: #344155;
  font-weight: 600;
}

.support-guide-card #proveedor {
  color: var(--primary-bg-color);
  font-size: 16px;
  margin: 0 0 6px;
}

.support-guide-card #servicio {
  border-top: 0;
  color: var(--primary-bg-color);
  font-size: 13px;
  font-weight: 700;
  margin: 0;
  padding: 0 0 12px;
  text-transform: uppercase;
}

.support-actionbar {
  align-items: center;
  border-top: 1px solid #edf1f7;
  display: flex;
  gap: 10px;
  justify-content: flex-end;
  margin-top: 18px;
  padding-top: 16px;
}

.support-guide-card:not(.support-guide-loaded) .form-group:before {
  align-items: center;
  background: #f8fafd;
  border: 1px dashed rgba(91, 111, 156, 0.3);
  border-radius: 8px;
  color: #60718f;
  content: "Selecciona una guia para ver los datos del envio.";
  display: flex;
  min-height: 96px;
  padding: 18px;
}

.support-guide-card:not(.support-guide-loaded) .form-group > * {
  display: none;
}

@media (max-width: 991.98px) {
  .support-form-grid {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }

  .support-guide-card {
    position: static;
  }
}

@media (max-width: 575.98px) {
  .support-hero .d-flex {
    align-items: flex-start !important;
    flex-direction: column;
  }

  .support-title {
    font-size: 23px;
  }

  .support-form-grid {
    grid-template-columns: 1fr;
  }

  .support-ticket-row {
    align-items: flex-start;
    flex-direction: column;
  }

  .support-ticket-action,
  .support-ticket-action .btn {
    width: 100%;
  }

  .support-detail-card .support-attachments [class*="col-"],
  .support-detail-card .support-attachments a {
    width: 100%;
  }

  .support-detail-card .support-attachments [class*="col-"] {
    flex-basis: 100%;
  }
}